Policy
Refund and cancellation policy
Plain-language summary of how cancelling and refunds work. Effective October 7, 2026. Questions: [email protected].
WALKED software plans (for inspectors)
- Cancel anytime. Cancel in the app under Settings › Billing › Cancel plan, or email [email protected] from your account email.
- When it takes effect. Cancelling stops the next renewal. You keep access until the end of the period you already paid for, and you can export your data.
- Refunds. We don’t give partial refunds for the unused part of a month or year. If we charged you by mistake (a duplicate charge, or a charge after you cancelled), we refund it in full. Email us and we’ll fix it.
Inspection fees paid by card through WALKED (for homebuyers and clients)
- Your inspection company sets its own terms. Rescheduling, cancellation and refund rules for an inspection come from the inspection company named on your invoice and in your inspection agreement. Ask them first.
- How refunds are paid. Approved refunds go back to the card you paid with. Card payments are processed by Stripe. Banks usually show a refund within 5 to 10 business days.
- Charged twice, or charged in error? Contact the inspection company, or email [email protected] with the invoice number and we’ll help sort it out.
If you paid and the invoice page doesn’t show it yet, please don’t pay again. Payments are recorded once the card processor confirms them, usually within a minute.
Contact
Email [email protected].